Your online Gallery Code can be found on your personalized flyer that was handed out by your child’s teacher. THIS CODE IS YOUR CHILDS STUDENT ID.

This code is for retake day as well.

Contact us if you require codes for children with separated families.

Your child’s photos will be uploaded to their online Portrait Gallery approximately 72 Hours after their sitting appointment.

Portraits that have been photographed using our Virtual Background program allow background changes.Click on the different backgrounds in your online portrait gallery to see all these portraits. Portraits taken on a solid background cannot be changed.

With ordering a package you may choose different poses per sheet. Ordering sheets separately may consist of only one pose.

The first two children are full price. Any children in the same family will receive a 25% discount. Packages must be of the same or lesser value (Novelty Items such as magnets are not included).

You must contact the studio to get your unique discount code. Refunds will not be given to families who place there order before receiving there code.

If the Portraits are not to your satisfaction, complete the retake information found on your child’s original handout which must be returned to the photographer on retake day. This will help you communicate any issues to the photographer.

Your Portraits will be available to purchase online until July 31st of the school year and then archived for an additional year.
NOTE: Archive fees apply to all orders after the the above date.

Please allow 2-3 weeks from the time you have ordered. Orders will be shipped out via Canada Post, during these times please be patient. Orders do not come with a tracking number.

Visa, MasterCard and Visa/MasterCard debit as well pre-paid credit cards are all accepted.

If you don't have a credit card, don't worry! Please contact one of our helpful studio staff and we can accept an E-transfer.

Once an order is placed we, unfortunately, can no longer make changes to the original order. All orders are immediately sent to the lab to begin printing.

If you you did not receive the correct order, please phone or email us directly within 14 days of receiving your order. We will look into your order and correct it for you if needed.

Yes you can order online, please note: a shipping & handling fee of $$6.95 is applicable and your photos will be mailed directly to your residence (there is no delivery to PO boxes).

If a Digital Download is purchased, you will receive a separate email (within 24 hours of placing your order) with a secure link to your image(s)

All orders are now being shipped directly to home. As they are sent via Canada Post with no tracking number, please be patient during these unprecedented times. We expect orders to take 2-3 weeks from the date you ordered.

Due to the custom nature of digital photography and the fact that photographs, once printed, cannot be exchanged or returned; My Portraits has a NO REFUNDS POLICY. Once a transaction has been completed (the buyer selected and paid for the photo and My Portraits has fulfilled the order and delivered the buyer the correct photograph)it is considered non-refundable. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect pose, selecting an incorrect background, cropping, not entering discount codes or any other reason. If a mistake is sent to the buyer, there are missing components or there is a quality issue with the finished product, My Portraits will send the corrected photo to the buyer free of charge.